Eligibility and verification
A provider must be a properly licensed UAE business authorised to perform every category it lists. Licence, identity, tax, banking, insurance and technician information must be accurate, current and supplied when requested.
Services, pricing and quotes
Providers must publish accurate scopes, prices, expected durations and warranties. Inspection findings and additional charges must be explained in a written platform quote and approved by the customer before work begins.
Providers may not use misleading prices, hidden charges or off-platform pressure to avoid platform records or fees.
Technicians and customer property
Providers are responsible for technician vetting, employment or contracting compliance, training, conduct, safety and supervision. Technicians must identify themselves, respect the property, follow safety requirements and document material changes or damage.
Response, warranty and disputes
Providers must keep availability accurate, respond within the published target, update booking status and honour confirmed appointments. Warranty issues must be handled promptly under the stated warranty unless a documented exclusion applies.
Providers must cooperate with platform reviews and supply relevant quotes, invoices, photos, technician notes and communication records.
Fees, settlements and exit
The launch baseline provider commission is 10% of the approved service amount. The customer platform fee is separate and is not included in the provider settlement. The commission recorded when a booking is created is not changed retrospectively by later commercial-setting changes; material future changes require provider notice and the applicable contractual approval.
Settlement is normally eligible seven days after invoicing and only after payment. Open disputes, refunds, fraud review, expired licensing or banking mismatch may place funds on hold. Ending participation does not remove obligations relating to existing bookings, warranties, disputes, refunds, records or amounts already due.